Refund Policy

At Planet Bag Hub, we take pride in offering high-quality Women Shoulder Bags designed for everyday wear and functionality. Your satisfaction is important to us. If you are not completely happy with your purchase, we provide a simple and transparent return process.

1. Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, we cannot offer a refund or exchange.

2. Eligibility for Returns

• Item must be unused
• Returned in original packaging
• All tags, accessories, and inserts must be included
• Proof of purchase or order confirmation is required

3. Return Shipping Costs

Defective, Damaged, or Incorrect Items: If your item arrives damaged, defective, or incorrect, contact us for return instructions. Where a prepaid return label is provided with your order or issued by our team, use that label.

Customer Remorse: If you return an item due to change of mind, ordering the wrong size or color, or personal preference, you are responsible for arranging and paying return shipping. Shipping fees, if any, are non-refundable.

4. Restocking Fees

Planet Bag Hub does not charge a restocking fee.

Restocking Fee: $0

5. How to Start a Return

Step 1 — Contact Us

Email support@planetbaghub.shop with your Order Number, reason for return, and photos for damaged items.

Step 2 — Receive Instructions

Our support team will review your request and respond within 24 hours with return instructions.

Step 3 — Ship the Item

Pack the item securely in its original packaging and send it to our return address: 7501 Harwin Dr. C-103D, Houston, TX 77036, United States.

6. Refunds

Once your return is received and inspected, you will be notified of the approval status. Approved COD-order refunds will be arranged using the refund method communicated by our support team, such as bank transfer where applicable.

Refund Processing Time

Refunds are typically processed within 7 business days after the returned item has been received, inspected, and approved.

7. Exchanges

The fastest way to receive a different item is to return the original item and place a new order once the return is approved.

8. Non-Returnable Items

• Personalized or custom-made products
• Final sale items, if clearly marked at purchase

Customer Responsibility

• Return the item within the 30-day return period
• Ensure the product is unused and in original packaging
• Include all tags, accessories, and proof of purchase
• Pay return shipping when the return is due to change of mind or ordering the wrong product

Need Help?

Contact us at support@planetbaghub.shop.

Business Information

Business Name: Planet Bag Hub

Business Days: Monday To Friday (8 AM–5 PM)

Customer Support: 24/7 Hours

Business Phone: +1 713-266-5999

Email: support@planetbaghub.shop

Business Address: 7501 Harwin Dr. C-103D, Houston, TX 77036, United States

Response Time: We are committed to responding to all inquiries within 24 Hours.