Frequently Asked Questions

We’re here to provide clarity and ensure a smooth shopping experience for customers in the United States. For more help, use our Contact page or email us.

Question #1: What kind of products do you sell?

Answer: At Planet Bag Hub, we offer high-quality Women Shoulder Bags under our own store branding, with a focus on modern everyday style.

Question #2: How long will my order take to arrive?

Answer: Order cutoff is 5:00 PM (PT). Processing takes 1–2 business days (Mon–Fri), shipping takes 4–6 business days (Mon–Fri), and total estimated delivery is 5–8 business days.

Question #3: Do I have to pay for shipping?

Answer: No. We provide Free Shipping on orders delivered within the United States.

Question #4: Where is Planet Bag Hub located and where do you ship?

Answer: Planet Bag Hub is located at 7501 Harwin Dr. C-103D, Houston, TX 77036, United States. We currently ship within the United States.

Question #5: Can I modify or cancel my order after placing it?

Answer: You may request cancellation within 24 hours of placing the order. Email support@planetbaghub.shop as soon as possible.

Question #6: What is your return policy?

Answer: We offer a 30-day return window from delivery. Customer-remorse return shipping is the customer’s responsibility, and returned bags must be unused and in original condition.

Question #7: Is there a restocking fee for returns?

Answer: No. Eligible returns have a $0 restocking fee.

Question #8: When will I receive my refund?

Answer: After we receive, inspect, and approve the return, refunds are typically processed within 7 business days. COD-order refunds are arranged through our support team.

Question #9: Do you provide tracking for orders?

Answer: Yes. Shipped orders receive a tracking number.

Question #10: What payment methods do you accept?

Answer: We currently offer Cash on Delivery (COD). No online card payment is required during checkout.

Question #11: How can I reach customer support?

Answer: Email support@planetbaghub.shop or call +1 713-266-5999. We aim to respond within 24 hours.

Business Information

Business Name: Planet Bag Hub

Business Days: Monday To Friday (8 AM–5 PM)

Customer Support: 24/7 Hours

Business Phone: +1 713-266-5999

Email: support@planetbaghub.shop

Business Address: 7501 Harwin Dr. C-103D, Houston, TX 77036, United States

Response Time: We are committed to responding to all inquiries within 24 Hours.